The Information Management Department of Hainan Provincial Communications Administration reported on the on-site research conducted by the bureau’s leaders, the second-quarter telecom market inspections, service quality evaluations, and dial-test results. Five enterprises including Hainan Telecom, Hainan Mobile, and Hainan Unicom successively reported on the progress of the two special actions. On July 23, 2025, the […]
On July 23, 2025, the Provincial Communications Administration organized and held the Second Quarter 2025 Telecom Service Quality and Two Special Actions Promotion Meeting. Focusing on improving communication service quality, the meeting re-deployed the two special actions of “transparent handling and assured use of telecom services” and “strengthening the standardized management of voice services and cleaning up and rectifying the disturbance caused by marketing calls” to fully safeguard the legitimate rights and interests of users. Ping Yizhen, Director of the Provincial Communications Administration, attended the meeting and delivered a speech, with relevant responsible comrades from various telecom enterprises participating.
At the meeting, the Information Management Department of the Provincial Communications Administration reported on the on-site research conducted by the bureau’s leaders, the second-quarter telecom market inspections, service quality evaluations, and dial-test results. Five enterprises including Hainan Telecom, Hainan Mobile, and Hainan Unicom successively reported on the progress of the two special actions.
The meeting pointed out that various telecom enterprises have actively responded to the requirements of the special actions and achieved certain results in the two special actions of “transparent handling and assured use of telecom services” and “strengthening the standardized management of voice services and cleaning up and rectifying the disturbance caused by marketing calls”. However, the industry still has many shortcomings and deficiencies, which need to be highly valued.
The meeting required that all enterprises should deeply understand that carrying out the special actions is a specific measure to thoroughly implement the study and education on the spirit of the Central Government’s Eight-Point Regulation, which is of great significance. In the specific promotion work, all enterprises should focus on key links, establish a “problem list, responsibility list, and time limit list”, implement account management and a rectification system with 销号 (account cancellation upon completion), to ensure that problems are thoroughly solved. At the same time, it is necessary to consolidate the responsibilities of all parties and gather the joint efforts for tackling difficulties. Enterprises should have their top leaders personally deploy the work, with in-charge leaders specifically supervising, and various departments coordinating and cooperating to establish and improve the internal accountability mechanism; regulatory authorities should strengthen supervision and inspection, and seriously deal with enterprises with prominent problems; the industry should actively build a co-governance ecology and strengthen the exchange of excellent experiences among enterprises.
The meeting emphasized that the communications industry should promote the special actions with higher standards, effectively improve service levels, ensure that the people can “handle business transparently and use communications with confidence”, and inject impetus into the high-quality development of the industry.
