On September 17, 2025, at the China International Rubber Technology Exhibition, DEKUMA launched its updated DEKUMA FULL SERVICE 2-year warranty service system under the theme “2-year warranty service · reliable and one step ahead.”This launch marks the industry’s entry into the “2” era for warranty periods in the high-end rubber and plastic equipment sector, representing another major step in DEKUMA’s customer-centric approach and its commitment to being a trustworthy and reliable brand.
Trustworthy and Reliable Brand Commitment
At the launch event, Mr. Wang Guiqiu, General Manager of DEKUMA’s Rubber Machinery Business Unit, emphasized the company’s strategic focus on specialized equipment for niche markets, prioritizing product reliability and stability. This approach has earned high recognition from customers and the industry while driving rapid business growth.In the power industry, DEKUMA has secured orders from numerous well-known domestic and international enterprises, achieving its goal of “Made in China, serving the world.” The company’s crawler equipment has also received widespread acclaim overseas, with exports to the United States, Canada, Japan, and other countries, maintaining a leading market share.
Industry Service Benchmark
As the first high-end rubber and plastic equipment manufacturer in the machinery industry to obtain reliability certification, DEKUMA continues to strengthen its brand promise. The updated 2-year warranty service system addresses the industry pain point of insufficient after-sales service, reducing the total cost of ownership through:
Two-year warranty service
Professional and efficient after-sales support
Enhanced production efficiency for customers
Improved overall competitiveness
Mr. Wang Guiqiu stated that this launch aims to create a new service benchmark for the industry, promoting high-quality development while avoiding the negative effects of price competition that compromise product and service quality.
Building Excellent After-sales Service Reputation
Over nearly 30 years of development, DEKUMA has established a differentiated competitive advantage through:
After-sales service manager team
Local product service engineers overseas
Sales-region coverage service network
Regular equipment maintenance training
These measures have resulted in a repeat customer rate exceeding 90% in the rubber machinery, extruder, and hydraulic press fields, with particularly high praise for quality and service in large rubber machinery.
Global Development Strategy
DEKUMA has achieved success in both domestic and international markets through:
“Import substitution” product strategy
Higher supply chain standards
Optimized production processes
In-depth on-site customer research
With its overseas “5050” strategy, DEKUMA has built sales and service networks covering the Middle East, Eastern Europe, Southeast Asia, and South America, serving over 1,500 customers in more than 50 countries across power, automotive, communications, food, and other industries.
As global competition intensifies, DEKUMA remains focused on niche market needs, building competitive advantages through reliable products and services, and continuously creating a new model for high-quality development in the rubber and plastic equipment manufacturing industry.
ヒューズ組立機 Innovation
In addition to its core product lines, DEKUMA has recently introduced an advanced Fuse Assembly Machine that integrates precision engineering with intelligent control systems. This specialized equipment demonstrates the company’s commitment to expanding into high-precision manufacturing sectors beyond traditional rubber and plastic machinery, further enhancing its position as a comprehensive solutions provider in the global manufacturing equipment market.
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